Return Policy

Unwanted Products

NO REFUNDS however we will provide you with a voucher to the value of the returned product/s provided that:

• it is undamaged and unused, with the original labels and stickers still attached;

• it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).

• you return within 30 days (or 7 days for products marked “SALE”) of delivery to you or collection by you of the unwanted product.

After 30 days (or 7 days for products marked “SALE”), you can only return a product if it is defective within 3 months from delivery to or collection by you.

Products damaged on delivery

Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by contacting Daniel via email at daniel@vinegarhills.co.za.

We will be in touch to make arrangements to inspect the damaged products. Once we have inspected the product and validated your return, we will, at your choice, repair / replace the product as soon as possible (if such repair / replacement is possible) or provide a voucher. Vouchers are normally handled within 8 days of logging the damages. Repairs and replacements could take longer, depending on parts / replacement availability.